Feedback App
Stop Losing Customers to Feedback You Never Saw
Rateus turns scattered ratings, complaints, and reviews into one dashboard — so nothing slips through and every complaint gets resolved before it costs you a customer.
Rateus Feedback Solution — at a glance
Rateus turns scattered ratings, complaints, and reviews into one dashboard — so nothing slips through and every complaint gets resolved before it costs you a customer.
Captures feedback from websites, apps, tablets, and kiosks — one place, not five
Built-in complaint ticketing with real-time status tracking, not just a suggestion box
No-code survey and form builder — your team builds it, no dev ticket needed
Analytics with sentiment scoring, so patterns surface before they become churn
Multilingual support out of the box
Free live demo, with installation, updates, and support included
Rateus Feedback Solution — at a glance
If any of this sounds familiar, this page is for you:
- Feedback comes in through five different channels and none of them talk to each other
- Complaints sit in an inbox with no owner and no resolution timeline
- You find out about a problem from a public review, not from your own system
- Surveys mean waiting on a dev ticket instead of building one yourself
- No way to tell if satisfaction is trending up or down until it's already a churn number
Built for retail, hospitality, healthcare, education, finance, and technology businesses — any team that depends on customer input to improve service and can’t afford to miss it.
What you get
Feature
What it solves
Multi-channel feedback capture
Ratings, reviews, and complaints from web, app, tablet,
and kiosk land in one place
Complaint & ticket workflow
Every complaint gets an owner and a status —
customers can track resolution in real time
No-code survey & form builder
Your team builds and launches surveys without
waiting on a developer
Analytics & sentiment reporting
Spot satisfaction trends and problem patterns before
they show up as lost customers
Unified admin dashboard
One view for the whole team, with role-based access
so people see only what they need
Multilingual support
Collect and respond to feedback in your customers'
language, not just yours
Every feature exists to close the gap between a customer having a problem and your team knowing about it — that’s the number this product is built to move.
From demo to live in under 2 weeks
1
Book a Free Demo
we walk through the platform live, mapped to your channels and workflow
2
See it on your own scenario
a sandbox trial with a real survey or complaint flow
3
Configure it
your branding, your complaint stages, your languages
4
Go Live
with free installation, updates, and support included
No long sales cycle — the demo is the first step, and it’s free.
Make it yours
- Brandable dashboard and forms — your look, your channels
- Configurable complaint workflow — stages, owners, and escalation rules matched to how your team actually works
- Role-based access — control who sees what across support, ops, and leadership
- Built on React, Node.js, and PostgreSQL — a modern stack that supports deeper customization and integrations as you need them
- Multilingual out of the box — no extra build to serve customers in their own language
Backed by a team that's shipped this before
Krify builds and supports ready-to-launch software across retail, hospitality, healthcare, education, finance, and tech clients in the UK, US, and India. Rateus is a proven, ready-made product from that same delivery team — not a first build.
Why US teams pick Krify
You're running it this week, not evaluating it next quarter
live demo on your own workflow, no procurement cycle to sit through first
One team, one contact, coast to coast
our US office means no chasing a vendor across a 12-hour time gap
Built to sell at off-the-shelf speed and price, fit like a custom build
you skip the 6-month dev timeline without settling for generic software
The whole cost is on the table upfront
install, updates, and support are already in, no surprise invoices after go-live
Try it before it's a budget conversation
the free demo is the pitch; if it doesn’t fit your workflow, you’ll know before signing anything
Questions before you book
Can I see it before committing?
Yes — the live demo is free, walked through on your own use case.
What channels can it collect feedback from?
Websites, mobile apps, tablets, and kiosks — all feeding the same dashboard.
Do we need developers to build surveys?
No — the form and survey builder is no-code, built for your team to run without a dev ticket.
What happens after a complaint comes in?
It enters a structured workflow with an owner and a status the customer can track in real time.
What's included after we go live?
Free installation, updates, and support — not a one-time setup you’re left to maintain alone.
Is our industry a fit?
It’s built for any business that depends on customer input — retail, hospitality, healthcare, education, finance, and tech are the most common fits.
Ready to stop guessing how customers feel?
Book a free demo — see the dashboard run on feedback that looks like yours.